TroubleshootingInstallationAftercare

Frequently Asked Questions

FAQs

Everything you need to know about our designer cooker hoods

1. What size motor do i need?

This depends on the size of your kitchen e.g.

Length x Width x Height = Cubic metres

Cubic metres x 10 = Cubic metres per hour

2. Can the hood recirculate the air?

Yes. All Air Uno hoods have the option to be re-circulating but you will need to use charcoal filters as these help to absorb the odours.

3. What size ducting should be used?

We recommend using no less than 150mm diameter or 220x90mm rectangular – less than this will lead to loss of power of the extraction.

4. What height should the cooker hood be installed above the hob?

See individual product details.

5. Which model of hood can be used with an external motor?

Our full range of motors including our external motor are compatible with every Air Uno extractor.

6. How far can the remote and external motors be positioned from the cooker hood?

All Air Uno motors i.e. AMR, AMF and AME come with a 10 metre long cable.

7. Can a gas hob be used with a downdraft?

Only the Elektra, Parsifal and Zaira downdraft models can be used with a gas hob?

8. How long is the warranty?

Our warranty is for 4 years and covers all parts and labour.

09. Where can you purchase an Air Uno cooker hood?

You can purchase from one of our recommended dealers which are listed on our dealers page.

10. What is the delivery time?

We deliver within 2-3 working days.

11. Motors – Can inline motors be installed outside?

No. The only motor that should be installed outside is our AME12 external Motor.

12. Questions about the Chopin and Bach

How far away should the Chopin/Bach extractors be from the hob.
No gap must be left.

What are the carbon pellets for?
Carbon pellets are for use with a recirculation kit.

Can you use the recirculation kit with the silent kit?
Yes you can use both together, but the recirculation kit takes up a lot of space, so place the motor which is approximately 150mm high under the plinth.

Where do you put the ducting for the Chopin?
You connect the ducting to the underside of the Chopin, and then connect it to the top of the plinth motor using a converter kit, and from there to the outside.

13. Questions about the Downdraft

Where do you attach the ducting to the attached motor?
You attach the ducting on the top or the bottom of the motor.

What ducting do you use if you duct straight from the extractor?
We recommend using the Compair® ducting.

14.Questions about the Otello

Which motor is included in the price of the Otello?
The H850 motor is included in the price.

What is the difference between the hood with motor and without motor?
The hood without the motor needs a remote or external motor.

 

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STEP 1

First off, you need work out the amount of air that the cooker hood needs to extract to remove the fumes, steam and odours. This is referred to as cubic meters per hour.

To work this out you need to measure your kitchen to work out the cubic meters. Kitchen Length x Width x Height = Cubic meters

One cubic meter needs a minimum of 10 changes of air per hour, so you need to multiply the cubic meter by 10 to determine the minimum airflow needed.
For example, a kitchen which is 5m x 4m x 2.5m = 50 cubic meters. Therefore 50 cubic meters x 10 = 500 cubic meters per hour.

This means the kitchen needs to have a cooker hood with an airflow of at least 500m3/h

STEP 2

Now you’ve determined the airflow requirements of your cooker hood, you need to choose the type of cooker hood most suitable for your kitchen.

There are plenty of options to choose from including a wall hood, a ceiling hood and an island hood. Your kitchen dealer will help you with the type of cooker hood you need.

Once you’ve chosen the type of cooker hood you need, you need to find one which matches your kitchen as well as being the right size.

There is a wide variety of cooker hoods on the market and it is wise to choose a more powerful hood than necessary as this will enable it to run at a lower speed which will increase the efficiency and reduce noise.

It is also important to make sure the ducting is correctly designed and installed so that the full power of the motor in the cooker hood is maintained.

We recommend that you choose rigid ducting, either 150mm diameter or 220mm x 90mm with as few bends as possible.

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Please make sure the below has been checked before logging a service call.

Noisy Extractor

  • Ensure the correct size ducting has been used, 150mm or 220x90mm (We recommend Compair ridged ducting).
  • Make sure there are no restrictions within the ducting outlet.
  • Make sure the minimum amount of 90 degree bends have been used.
  • Make sure the maximum ducting length hasn’t been exceeded – 6 metres and reduce by 1 metre for every 90 degree bend used.
  • Make sure the hood has been secured to the wall correctly as per instructions (fixing screws used to secure).
  • Make sure cable hasn’t been dropped into motor area.
  • Make sure back draught flaps open and close freely. Reducing ducting will prevent these from functioning correctly. (result – loss of suction and increased Noise)
  • In re-circulation mode make sure the vents/grilles are not covered. Downdraft models make sure that there is a vent or cut out in the plinth to allow air to escape and re-circulate back into the room.
  • Juddering noise – please check the downdraft is central and correctly fitted into work top, make sure fixing brackets at the bottom are central and not pushing or pulling the appliance out of square or twisting the body.

Poor Extraction

  • Check that the hood has correct size ducting, we recommend using 150mm or 220x90mm from our Compair range. (ridged ducting is ideal)
  • Make sure there are no restrictions within the ducting outlet.
  • Make sure the minimum amount of 90 degree bends have been used.
  • Make sure the maximum ducting length hasn’t been exceeded – 6 metres and reduce by 1 metre for every 90 degree bend used.
  • Make sure the downdraft is no more than 50mm from hob.
  • Make sure back draught flaps open and close freely. Reducing ducting will prevent these from functioning correctly. (result – loss of suction and increased Noise)
  • Make sure customer is switching hood on 10 minutes before cooking and leaving on 10-15 minutes after.
  • Advise customer to always reduce boiling water to simmer and use lids.
  • In re-circulation mode it is more important to use lids on pots/pans to reduce steam/humidity in the room.
  • Make sure you are using the correct size motor for the room size. We advise the air is changed at least 10 times an hour.

Red Light on Extractor (Ceiling and Cupboard Hoods)

The extractor has a timer incorporated to remind the user to clean the grease filters. A red light indicates the filters need cleaning. To reset this press and hold the power button on the extractor until the red light goes off.

Flashing zero or A (Wall Hoods and Cupboard Hoods)

The extractor has a timer incorporated to remind the user to clean the grease filters. A flashing zero or A indicates the filters need cleaning. To reset this press and hold the timer button on the extractor until the zero stops flashing.

Pairing the Remote Control

Downdraft Hoods
With the hood turned off, press and hold the black button button on the control box until you hear a beep and let go. Once you have let go press any button on the remote control to check all functions are working correctly.

Ceiling Hoods
With the hood turned off, press and hold the Power/Fan button on the hood for 5 seconds and let go. Once you have let go press any button on the remote control to check all functions are working correctly.

Cupboard Hoods
On first use the user will need to pair the remote control with the extractor. With the hood turned off, press and hold the ‘+’ button on the hood for 5 seconds and let go. Once you have let go press any button on the remote control to check all functions are working correctly.

Hideaway/Donizetti
On first use the user will need to pair the remote control with the extractor. With the hood turned off, press and hold the 4 button on the hood for 5 seconds and let go. Once you have let go press any button on the remote control to check all functions are working correctly.

 

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